9% GST Rate Change FAQ
General
What is this about?
Purchase of goods and services in all our respective outlets from 1st January 2024 onwards will be subjected to 9% GST.
What are the new rates?
The new rates from 1st January 2024 onwards are listed in the table above.
Multi Pass Purchase
If I purchase the Multi Pass now based on the current pricing, can I still use it from 1st January 2024 onwards?
Yes. You can use it after 1st January 2024, provided that the pass is still valid as per our terms and conditions.
For purchases on and after 1st January 2024, prevailing GST rate on top of the product price will be reflected on the receipt.
E.g 10x Multi Pass is $205.20 (inclusive of 8% GST). From 1st January 2024 onwards, 10x Multi Pass will be $207.10 (inclusive of 9% GST).
Can I bulk purchase the Multi Pass now?
Yes. But take note, our usual terms and conditions for Multi Pass still apply.
One year validity from the date of purchase.
All passes are non-transferable and non-refundable.
For sharing of Multi Passes, the Pass Holder must be physically present at the counter OR;
Pass Holder can link their accounts to other users either over the counter or from our website.
One Month Multi Gym Access Pass
If I purchase the One Month Mutli Gym Pass prior to 1st January 2024 (E.g. Sign up on 30th December 2023), will there be additional charges after 1st January 2024??
Current prevailing rates apply (8% GST).
From 1st January 2024 onwards, all products will have a 9% GST charge.
Can we purchase multiple One Month Multi Gym Passes prior to 1st January 2024?
No, each customer is eligible for a single purchase only and to be renewed on a monthly basis via another transaction.
If you are looking for a monthly subscription arrangement, an alternative is to consider signing up for the White Pass or Orange Pass.
Orange and White Pass Membership
I am currently an Orange/White Pass member. How much will I be paying come January 2024?
For Orange Pass Holders, you are currently paying $129.60 (8% GST). From January 2024 onwards, the amount you will be paying is $130.80 (9% GST) and it will be charged accordingly as per your billing arrangements.
Subsequently for White Pass holders, the charges by January 2024 are as follows:
Does this affect my locker and/or climbing gear subscription as well?
Yes. By January 2024, the total amount charged for any add-ons will be subjected to the 9% GST rate.
I wish to freeze my account by 1st January 2024. Are the charges subjected to 9% GST?
Yes. Maintenance of frozen accounts will be charged at $10.90 (9% GST). Charges will be waived for freezes relating to medical issues and certified by a doctor’s letter/medical certificates. If you wish to freeze your accounts on 1st January 2024, you will need to submit an online change request form by the 20th of the month before.
Corporate and Private Programmes
I have made a payment for a programme prior to 1st January 2024 for a programme on 15th January 2024. Will there be additional charges?
No, there will not be any additional charges. Since full payment is received by us prior to 1st January 2024, you are eligible for it as per the agreed charges irrespective of when you run the programme.
I had my programme on 15th December 2023 based on the signed invoice dated 1st December 2023 (30 days credit notice). I will be paying on 15th January 2024. Will there be additional charges?
Yes, there will be additional charges if you make payment from the 1st January 2024 onwards. We will issue you a credit note to account the balance due.
I received this invoice on 15th December 2023. I will be making the payment for it on 1st January 2024. The programme is planned to run on 15th January 2024. Will there be additional charges?
Yes. If you make full payment and run the programme after 1st January 2024, you are subjected to the 9% GST even if the invoice is issued before 1st January 2024. In this case, we will issue a credit note to cancel the original tax invoice, and issue a new tax invoice that reflects GST 9%.
Last updated 11 December 2023